Return Policy

IMPORTANT RETURN INFORMATION:

Thank you for shopping at JamsWorld.com!

For Refund of Acceptable Online Purchases:

  1. Your package includes a Customer Copy, a Return Form and/or Customs Documents. Retain the customer copy for your records and send back the completed return form by checking a ‘reason for return’. Please indicate the items you are returning by placing a check mark in the box and quantity returning.
  2. Pack and seal your return merchandise securely and include the completed Return Form and Customs Documents (if applicable). Cut the bottom right corner out of your return form and attach the prepared label to the outside of your sealed package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
  3. Please allow 7-10 business days from the date in which your package is checked into our corporate office for a refund to be processed. As well as 1-2 billing cycles for the credit to appear on your statement depending on your Financial Institution/Credit Card Company. Please allow 20 days for International and APO/FPO addresses. As well as 1-2 billing cycles for the credit to appear on your statement depending on your Financial Institution/Credit Card Company.

For Refund of Defective Items and Wrong Items Shipped:

  1. Please note that all item(s) marked as defective are subject to inspection.
  2. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method. *Replacement items are not sent until the return items are sent back to us and we have inspected them.
  3. The shipping credit amount is subject to the following for returns from the US, APO/FPO and US territory addresses: US Postal Priority Mail (Flat Rate Boxes). If overnight, 2-day, or 3-day service is used, only the amount US Postal would have charged for the same return will be refunded to you (not the actual amount spent). The same credit method applies for International returns.

If you have any questions please contact our Retail Department via email at retail@jamsworld.com or by phone at 1-800-847-5267 or 808-847-5985